F.A.Q

WHAT IS THIS STORE'S RETURN AND EXCHANGE POLICY?

Strictly no returns or exchanges unless there are defect(s) in the product(s) and it is brought to our attention within 3 business days from when the product was received.

DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE US?

Yes!

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Domestic Orders take 1 to 2 weeks to arrive due to high demand and holiday season. International orders take anywhere from 3 to 5 weeks to arrive depending on location.

I DID NOT RECEIVE ALL OF MY ITEMS. WHAT DO I DO?

It is possible that if you ordered more than one item, your items could be shipped from different distributors causing in different arrival times. Contact us for more information about specific orders and we will be happy to assist you.

CAN I CANCEL/CHANGE MY ADDRESS/ORDER?

If you decide you want to cancel/change your order email us as soon as possible. If your item has already been marked as shipped then it is too late for us to cancel/change your order.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept payment via Debit card, Credit card, VISA, or Apple Pay. Have a question? E-mail us at info@frogmalglobal.com